All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shelf: US Region Operational
90 days ago
99.84 % uptime
Today
Integrations ? Operational
90 days ago
99.86 % uptime
Today
Authentication Operational
90 days ago
99.79 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.85 % uptime
Today
Insights & Analytics Operational
90 days ago
99.86 % uptime
Today
Emails & Notifications Operational
90 days ago
99.88 % uptime
Today
Self-Service Portals Operational
90 days ago
99.81 % uptime
Today
Making Changes to Content ? Operational
90 days ago
99.81 % uptime
Today
Shelf: EU Region Operational
90 days ago
99.97 % uptime
Today
Integrations ? Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.95 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Shelf: CA Region Operational
90 days ago
99.98 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.99 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Shelf: UK region Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Viewing Content & Search Operational
90 days ago
100.0 % uptime
Today
Insights & Analytics Operational
90 days ago
100.0 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
100.0 % uptime
Today
Making Changes to Content Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Latency: US Region
Fetching
API Latency: EU Region
Fetching
API Latency: CA Region
Fetching
API Latency: UK region
Fetching
Nov 16, 2025

No incidents reported today.

Nov 15, 2025
Scheduled Maintenance - ElasticSearch
Completed - The scheduled maintenance has been completed.
Nov 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 UTC
Scheduled - We will be performing configuration update to the search infrastructure to improve capacity and reliability.

Expected Impact:
- Search remains available; no downtime expected
- Brief periods of slower search performance are possible
Nov 14, 18:18 UTC
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Scheduled Maintenance - ElasticSearch (EU Region)
Completed - The scheduled maintenance has been completed.
Nov 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 12:00 UTC
Scheduled - We will be performing configuration update to the EU search infrastructure to improve capacity and reliability.

Expected Impact:
- Search remains available; no downtime expected
- Brief periods of slower search performance are possible
Nov 6, 12:55 UTC
Nov 7, 2025
Self‑Service Portals core packages major version upgrades
Completed - The scheduled maintenance has been completed.
Nov 7, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:30 UTC
Scheduled - We’re rolling out major version upgrades to the Self‑Service Portals core packages to improve performance, security, and stability. We’ll post progress here and confirm once maintenance is complete.
Nov 7, 10:21 UTC
Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025
Self-Service Portal Homepage Cache Issue on some US/EU Portals
Resolved - Duration: ~2h55m. Cause: CDN cache contamination of homepage caches. Impact limited to US and EU Self-service portal homepages. All systems normal.
Nov 3, 18:43 UTC
Monitoring - Self-Service Portal homepages are now returning correct content after cache purges. We are monitoring edge cache consistency and user reports for recurrence.
Nov 3, 17:10 UTC
Identified - Root cause narrowed to CDN cache contamination triggered by a configuration rollback. The contamination affected homepage edge cache only.
Nov 3, 14:20 UTC
Investigating - Some customer Self-Service Portal homepages were showing other customers' homepage content. Other pages (search, article, product pages) remained functional. Workaround: avoid the homepage. Append a language code, or add a query character such as ?, to force a fresh render.
Nov 3, 14:15 UTC
Nov 2, 2025

No incidents reported.

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