All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shelf: US Region Operational
90 days ago
99.84 % uptime
Today
Integrations ? Operational
90 days ago
99.86 % uptime
Today
Authentication Operational
90 days ago
99.79 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.85 % uptime
Today
Insights & Analytics Operational
90 days ago
99.86 % uptime
Today
Emails & Notifications Operational
90 days ago
99.88 % uptime
Today
Self-Service Portals Operational
90 days ago
99.85 % uptime
Today
Making Changes to Content ? Operational
90 days ago
99.81 % uptime
Today
Shelf: EU Region Operational
90 days ago
99.98 % uptime
Today
Integrations ? Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.99 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Shelf: CA Region Operational
90 days ago
99.98 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.99 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Shelf: UK region Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
Viewing Content & Search Operational
90 days ago
100.0 % uptime
Today
Insights & Analytics Operational
90 days ago
100.0 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
100.0 % uptime
Today
Making Changes to Content Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Latency: US Region
Fetching
API Latency: EU Region
Fetching
API Latency: CA Region
Fetching
API Latency: UK region
Fetching
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
US region: Ongoing upstream provider degradation causing intermittent errors across multiple services
Resolved - This incident has been resolved.
Oct 21, 06:18 UTC
Update - In the last three hours we observed a single brief spike in 5xx responses around 20:45 UTC in the US region; since then, 5xx has held at 0% across monitored endpoints. For transparency, we'll keep the incident open in Monitoring with no components marked as affected through the end of the day while we continue to observe.
Oct 20, 22:01 UTC
Monitoring - Update - Error rates are trending down. Over the last few minutes the US region is averaging about 0.4% 5xx responses. Core paths (Authentication, Viewing Content & Search, Self‑Service, and content edits) are each ≤0.5%, while Integrations and Insights & Analytics fluctuate slightly higher but remain under 1%. We'll keep mitigations in place and continue to monitor.
Oct 20, 20:08 UTC
Update - Update - This remains a brownout, not a full outage. Most requests in the US region are succeeding, but ongoing upstream degradation is causing intermittent errors and latency. Authentication, Viewing Content & Search, Self‑Service Portals, Emails & Notifications, and Making Changes to Content are largely available; Integrations and Insights & Analytics are the most affected with higher delays/timeouts. We continue to mitigate and monitor.
Oct 20, 17:46 UTC
Identified - Reopened. Our earlier resolution was premature. Our cloud infrastructure provider continues to report widespread degradation in their US‑East region (about 80 services affected, several in a brownout state). This is causing intermittent errors, elevated latency, and timeouts across multiple Shelf services in the US region, Answer Assist and Search, and integrations. EU and CA regions remain healthy. We are working with the provider and have applied mitigations to reduce impact. Next update within 30 minutes.
Oct 20, 16:13 UTC
Update - We're still observing occasional timeouts in Agent Assist searches for certain real-time suggestions.
Oct 20, 15:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 15:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 14:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 14:26 UTC
Update - We are continuing to investigate this issue.
Oct 20, 14:21 UTC
Investigating - We are currently investigating this issue.
Oct 20, 14:16 UTC
Oct 20, 2025
Search Functionality - Scheduled Maintenance
Completed - Maintenance finished successfully. We deployed a major upgrade to our search infrastructure, increasing capacity and resilience in the US region. Search remained available throughout the window and is operating normally.
Oct 20, 21:39 UTC
In progress - Search functionality maintenance is currently in progress.
Oct 20, 21:09 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 20, 21:30 UTC
Scheduled - We will be performing scheduled maintenance on our search functionality infrastructure.
No changes to functionality are expected, and search operations will remain available throughout the maintenance window.
Oct 20, 16:40 UTC
US region: Widespread service disruption due to upstream cloud provider incident
Resolved - This incident has been resolved.
Oct 20, 10:14 UTC
Monitoring - US region services have returned to normal operation as of 09:22 UTC. This incident stemmed from a region‑wide issue at our cloud infrastructure provider and caused intermittent errors and latency across multiple US services. Impact window: 06:48-09:22 UTC (2 hours 34 minutes). No data was lost. EU and CA regions were not affected. Thank you for your patience.
Oct 20, 09:22 UTC
Update - The issue persists. Our cloud infrastructure provider continues to experience a region-wide incident in their US‑East region. We are actively working with the provider to reduce impact.
Oct 20, 08:28 UTC
Identified - We have identified that the sign‑in failures correlate with a regional incident at our cloud infrastructure provider in their US‑East region. Customers served from our US region may see "incorrect password" messages or slow/failed requests. Our EU and CA regions remain healthy.
Oct 20, 07:24 UTC
Investigating - We are investigating reports of sign‑in failures in our US region. The first errors began at approximately 06:48 UTC. EU and CA regions remain healthy. We'll share more as we learn. Next update within 30 minutes.
Oct 20, 06:48 UTC
Oct 19, 2025

No incidents reported.

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