All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shelf: US Region Operational
90 days ago
99.96 % uptime
Today
Integrations ? Operational
90 days ago
99.98 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.97 % uptime
Today
Insights & Analytics Operational
90 days ago
99.98 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.97 % uptime
Today
Making Changes to Content ? Operational
90 days ago
99.93 % uptime
Today
Shelf: EU Region Operational
90 days ago
99.98 % uptime
Today
Integrations ? Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.99 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Shelf: CA Region Operational
90 days ago
99.98 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Authentication Operational
90 days ago
99.91 % uptime
Today
Viewing Content & Search Operational
90 days ago
99.99 % uptime
Today
Insights & Analytics Operational
90 days ago
99.99 % uptime
Today
Emails & Notifications Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
99.99 % uptime
Today
Making Changes to Content Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Latency: US Region
Fetching
API Latency: EU Region
Fetching
API Latency: CA Region
Fetching
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Service Availability Incident: Elevated 5xx Errors Across Regions
Resolved - This incident has been resolved.
Sep 12, 20:00 UTC
Update - All services have recovered. Error rates and latency are back to normal across all regions. We’ll continue to monitor closely for the next hour. If you still encounter issues, please refresh your browser and try again.
Sep 12, 18:10 UTC
Monitoring - We’ve deployed a fix and are seeing recovery for application and API requests across regions. If you encountered errors, please try again or refresh your browser.
Sep 12, 18:05 UTC
Update - Search has recovered across regions. Feedback and CPW remain degraded for a subset of customers while the fix completes rollout. Next update within 30 minutes.
Sep 12, 17:57 UTC
Update - We are continuing to work on a fix for this issue.
Sep 12, 17:30 UTC
Update - We are continuing to work on a fix for this issue.
Sep 12, 17:21 UTC
Update - We are seeing recovery in the CA and EU regions, and a fix is being rolled out to the remaining regions. A subset of customers outside those regions may still be impacted.
Sep 12, 17:12 UTC
Identified - Starting at 16:30 UTC, an infrastructure issue caused elevated 5xx errors for application and API requests. We have identified the cause and are rolling out a fix. Impact affects a subset of customers across multiple regions.
Sep 12, 16:30 UTC
Sep 11, 2025

No incidents reported.

Sep 10, 2025
Investigating: SSO login failures across regions
Resolved - SSO sign-ins have been restored. Between 14:38-16:27 UTC a configuration regression in our authentication layer caused the authorization code exchange to fail, resulting in "access_denied (Unauthorized)" after IdP login. We corrected the configuration and refreshed services; metrics show recovery across all regions.
Sep 10, 16:35 UTC
Identified - We have deployed a fix to our authentication flow at 16:15 UTC. Users should begin to see successful sign-ins resume across all regions. Please retry logging in; starting a new browser session (or incognito) may help clear a failed attempt. We’re closely monitoring error rates and will provide another update within 30 minutes.
Sep 10, 16:26 UTC
Investigating - Starting at 14:38 UTC, we observed a spike in SSO authentication failures. Affected users may be unable to sign in and see "access_denied (Unauthorized)" after returning from their IdP. We are actively investigating with our identity provider. Next update within 30 minutes.
Sep 10, 14:38 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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