All Systems Operational
Uptime over the past 90 days. View historical uptime.
Shelf Platform Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
View Content Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
100.0 % uptime
Today
Create & Edit Content Operational
90 days ago
100.0 % uptime
Today
Notifications ? Operational
90 days ago
100.0 % uptime
Today
Insights & Analytics Operational
90 days ago
100.0 % uptime
Today
Emails Operational
90 days ago
100.0 % uptime
Today
Self-Service Portals Operational
90 days ago
100.0 % uptime
Today
Content Publication Workflow Operational
90 days ago
100.0 % uptime
Today
Admin Panel Operational
90 days ago
100.0 % uptime
Today
Shelf Integrations Operational
90 days ago
100.0 % uptime
Today
Agent Assist Operational
90 days ago
100.0 % uptime
Today
Dropbox Integration ? Operational
90 days ago
100.0 % uptime
Today
Google Drive Integration ? Operational
90 days ago
100.0 % uptime
Today
Shelf Website & Blog ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Overall API Latency
Fetching
Search API Latency
Fetching
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Shelf Web App: 3-minute downtime (503 errors)
Resolved - The downtime lasted for 3 minutes between 5:56 and 5:59 PM UTC. Only the primary web interface (search & view gems) was impacted. Self-service portals, Content Publication Workflow, Agent Assist, and other services remained intact.
Jul 20, 16:30 UTC
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Agent Assist: Incomplete Recommendations
Resolved - For a couple of hours, there was a problem when some gem types were ignored in Agent Assist recommendations, even if they were relevant.
Jul 15, 11:00 UTC
Jul 14, 2021

No incidents reported.

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