This incident has been resolved. Furthermore, we refreshed thumbnails for document gems created or updated in August.
Posted Sep 02, 2019 - 11:00 UTC
Recently created gems with type "Document" don't get thumbnails generated. We've identified the root cause and will deploy a fix soon. We'll generate thumbnails again for all gems created in the past 2 weeks.
Posted Aug 23, 2019 - 12:00 UTC
This incident affected: Shelf Platform (View Content).