AWS Outage in the US region

Incident Report for Shelf

Resolved

This incident has been resolved.

Posted Sep 09, 2022 - 19:13 UTC

Update

We see positive signs of recovery, but occasional errors might still occur.

Posted Sep 09, 2022 - 18:40 UTC

Update

One of the underlying core AWS services is experiencing a severe outage. See https://health.aws.amazon.com/health/status.

Most of the Shelf functionality is impacted. Users experience intermittent errors.

Posted Sep 09, 2022 - 15:42 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 09, 2022 - 14:36 UTC

This incident affected: Shelf: US Region (Integrations, Authentication, Viewing Content & Search, Insights & Analytics, Emails & Notifications, Self-Service Portals, Making Changes to Content).