Dropbox Files Sync Partial Outage

Incident Report for Shelf

Resolved

Backlog of files has been successfully processed. Thank you for you patience.

Posted Oct 04, 2018 - 16:37 UTC

Monitoring

A fix has been deployed and we monitor backlog of files being processed.

Posted Oct 04, 2018 - 16:36 UTC

Update

We have deployed some changes but the error still persists. We continue to work on a fix for this issue. Thanks for your patience.

Posted Oct 04, 2018 - 15:58 UTC

Identified

We are working to correct the problem. The fix will be deployed soon.

Posted Oct 04, 2018 - 14:53 UTC

Investigating

We are currently experiencing issues with getting files synced from Dropbox to Shelf for some users.

Posted Oct 04, 2018 - 14:12 UTC

This incident affected: Shelf Integrations (Dropbox Integration).