While we have observed some early signs of recovery, we do not have an ETA for a full recovery. We will continue to provide updates here as we have more information to share.
Posted Dec 07, 2021 - 21:59 UTC
Update
We begin to see signs of recovery.
Posted Dec 07, 2021 - 19:17 UTC
Update
We are continuing to work on a fix for this issue.
Posted Dec 07, 2021 - 17:30 UTC
Identified
Outage impacts the US region only. Shelf continues to operate in the EU region.
Posted Dec 07, 2021 - 17:20 UTC
Investigating
Our infrastructure provider - Amazon Web Services has a global outage right now. Thousands of companies worldwide are impacted, including Shelf.
We're monitoring the situation and will keep you updated.
Posted Dec 07, 2021 - 17:15 UTC
This incident affected: Shelf: US Region (Integrations, Authentication, Viewing Content & Search, Insights & Analytics, Emails & Notifications, Self-Service Portals, Making Changes to Content).