Search and Content Viewing Degradation

Incident Report for Shelf

Postmortem

Between 18:26 - 18:56 UTC in the US region, approximately 20% of search and content viewing requests failed outright. The remaining successful requests experienced elevated latency, with p99 around 17 seconds. Content creation and edits were not affected.

Posted Sep 02, 2025 - 19:20 UTC

Resolved

The issue affecting search and content viewing has been resolved and service is operating normally.

Posted Sep 02, 2025 - 18:56 UTC

Monitoring

Mitigation is in place and performance is improving for search and content viewing; we will provide another update by 18:56 UTC.

Posted Sep 02, 2025 - 18:46 UTC

Identified

We have identified a performance issue and are working to restore normal search and content viewing.

Posted Sep 02, 2025 - 18:36 UTC

Investigating

We are investigating an issue where users could experience intermittent errors and delays when searching or viewing content; content creation and edits remain available.

Posted Sep 02, 2025 - 18:26 UTC

This incident affected: Shelf: US Region (Viewing Content & Search, Self-Service Portals).